General
How do I download the Vivoo App on iOS or Android?
To download the Vivoo App:
IOS: Open App Store → Search “Vivoo” → Tap Get → Sign in to start.
Android: Open Google Play → Search “Vivoo” → Tap Install → Sign in to start.
How can I contact the Customer Service team?
If you need any assistance or just want to chat about Vivoo, don't hesitate to send an email to hello@vivoo.nz. Our Customer Service Team is always here to assist you with anything you need. Looking forward to hearing from you!
Where can I find the Vivoo Test user manual and instructions?
The user’s manual is included in your Vivoo package. You can access the user’s manual online here.
Do Vivoo Tests have an expiration date?
Vivoo urine tests have a shelf life of 18 months from the date of production. It’s important to avoid using the product beyond its expiration date for the most reliable results. You can find the expiration date of your tests printed on the back of the Vivoo test package.
Shipping, Payment & Refunds
Is shipping free?
We currently offer Free Shipping within New Zealand for all orders.
The free shipping offer does not apply to Waiheke Island, Great Barrier Island and Chatham Island. Please enquire before buying for shipping rates to Waiheke Island, Great Barrier Island and Chatham Island. Freight for these areas is calculated by the address and the measurements of the item being shipped.
If you have any further questions about shipping, feel free to contact us at hello@vivoo.nz
When will I get my order?
We usually deliver within 2–10 business days, depending on where you are. Your order will be shipped via New Zealand Post.
Keep in mind, shipping times are estimates and can sometimes take a bit longer.
How often do you ship?
All orders are processed and shipped from Mondays to Fridays, excluding holidays. Orders placed over the weekend will be dispatched on Mondays. However, please note that delivery times may be subject to change due to national holidays in New Zealand
What Is your refund policy?
If your order arrives damaged, is faulty, or isn't what you expected, please let us know as soon as you can. Just get in touch using our Contact Us form, and we’ll make it right for you.
For the extended version, here is the link to our Refund Policy.
What payment methods available?
You can pay securely using your Visa or Mastercard. Alternatively, you can use Poli Pay, a trusted service that lets you pay directly from your bank account with no extra fees.
Science Behind Vivoo & Parameters
What's the science behind Vivoo?
Combining advanced image processing with lab-grade accuracy, our tests provide insights into your health with over 96% precision*. Not only does Vivoo deliver your body's data, but it also provides actionable steps to improve your wellness.
If you have any more questions about our science, or how the Vivoo urine test work, you can check our “Science page”.
*Within one.
Can I take a test if I am on my period?
You can take your test even if you’re on your period. However, it is advisable to avoid collecting the initial urine stream, as a high red blood cell count may potentially affect urine analysis values. To do this, use the strip at mid-stream.
Can I use Vivoo while pregnant?
Your body goes through lots of changes when you’re pregnant to ensure your child’s well-being. This process can cause changes in your body according to certain wellness parameters, altering the usual value range. While you may continue to seek personalized advice from the Vivoo App, we advise against using it for interpreting your test results when pregnant.
I have 10/10 on every parameter, but still have a low Wellness Score. Why?
Your overall wellness score represents a comprehensive analysis of your daily habits and recent Vivoo metrics. While your Vivoo results are great, it's important to be mindful of certain unhealthy habits, such as smoking or leading a sedentary lifestyle, as they can have an impact on your overall wellness score.
What’s the meaning of Optimal, Moderate, and Weak?
Vivoo categorizes your results by each wellness parameter into three possible results:
Optimal: These are the best wellness parameter results you can achieve.
Moderate: Your levels of this wellness parameter fall within normal limits, but enhancing them can further improve your overall wellness.
Weak: Your levels of certain wellness parameters require improvement.
Understanding these results groupings will help you gauge your test results better and make informed decisions to enhance your well-being.
I have a medical condition, can I still use the Vivoo Urine Test?
Vivoo asks you about your history of chronic diseases and shares personalized advice according to this information. However, Vivoo is not intended for diagnosing diseases or other conditions. It should not be used to determine the state of any of its users' health for curing, mitigating, treating, or preventing any disease or any of its symptoms. Always consult your doctor for information about chronic diseases.
Will my Vivoo results be affected if I take certain medications?
Antibiotics, diuretics, neuroleptic medication, painkillers, and hormonal medications can all affect your Vivoo results.
Vivoo App & Tech Insights
Is the Vivoo App free?
The Vivoo App is entirely free to download, offering access to its features without having to become a member. You will need to purchase a Vivoo urine test to be able to use all of the App’s features.
How does my mobile phone analyse my Vivoo Test results?
Vivoo combines the accuracy of comprehensive urinalysis with the latest mobile image processing technology. Our image processing algorithm detects color changes on the urine test strip to interpret your results.
All you need to do is take your test, relax, and let the App analyse your results and provide you with personalised nutrition advice!
Every phone camera has different features. Does this affect image processing?
Our image processing software has been carefully crafted to ensure a seamless experience. Our advanced machine learning system means that our software continuously evolves and adapts to the specific capabilities of each mobile phone camera. Additionally, we have rigorously tested and verified our software as you might for traditional optical readers in hospital environments.
Can I use my tablet to scan Vivoo?
Phone cameras and tablet cameras differ from each other when it comes to resolutions and sizes. To make scanning faster and better, we suggest utilizing the phone camera.
Is my data safe?
We understand the importance of keeping your data safe. We take great care in ensuring its security through strict adherence to HIPAA compliance standards.
For more details, you can review our Privacy Policy or reach out to us at hello@vivoo.nz.
How can I connect my wearables to the Vivoo App?
You can integrate your wearable data from Google Fit or Apple Health into the Vivoo App.
How to connect to Google Fit:
- Log in to your Google account.
- Grant permission to Vivoo to link with your account.
How to connect to Apple Health:
- Connect your Vivoo account with Health Access.
- Provide permission to Vivoo to link with your account.
Need a visual guide? Watch this quick video for step-by-step instructions!